How can we help you?
In the FAQ section you can find answers to your questions more quickly. You can also track your shipment or get all the information you need about payment methods.
To purchase our products, you can simply select them in the Shop section https://www.molinispigadoro.com/shop/ and add them to your shopping cart. Once you click “proceed with the order,” you will be asked for your shipping address and automatically the shipping cost will be calculated.
We ship every day except holidays. We use express courier, with delivery throughout Italy in 48/72 hours.
The FREE SHIPPING PROMO, when activated allows you to reset the shipping cost to zero when a minimum order is reached. The value to be reached to get free shipping is reported on the site.
It may happen that e-mails end up in the “Spam” folder in your e-mail account. If not, please contact us, specifying the problem encountered. We will send the confirmation e-mail back to you as soon as possible.
Sign up for our newsletter to be updated on all our new promotions and offers.
It is possible to cancel an order if it has not yet been processed. Please contact us as soon as possible, requesting cancellation of the order. We will refund the full amount and you can then place a new corrected order.
If you signed up for the website after you placed your order, unfortunately you will not be able to view it in the history.
You can check the confirmation e-mail we sent you at the conclusion of your purchase order to view the details of your order or contact us by requesting the order registration on your new account.
Check the warning message you receive at checkout by entering your coupon. If problems persist, please contact us before completing your order, specifying the message encountered. We will get back to you about it as soon as possible.
Online purchases are limited to a maximum weight of 50 kg, including packaging. For orders above this limit, purchase is still possible, but must be handled directly by contacting us. We will be happy to assist you in finding the best solution for your needs.
We use GLS and BRT as express couriers for expedited deliveries. Once you have entrusted your order to the carrier, we will send you a tracking number along with the name of the courier who will take care of home delivery.
Shipping cost is displayed at the shopping cart based on weight and delivery address. In addition, there may be active shipping promotions and specific requirements to take advantage of them.
PayPal, credit cards (Visa, Mastercard and postepay), Apple Pay and Google Pay can be used for online purchases.
Yes, once the products are placed in the shopping cart, you can proceed with the order by filling in the various fields with billing details.
Yes, all prices include VAT.
Prices at the supermarket are managed by our supermarket partners who can independently decide on sales strategies and promotional offers.
We do not accept payment by traditional wire transfer. However, you can use Sofort and MyBanc services to access your Home Banking and send us an online wire transfer. In this case, your order can be prepared immediately, without waiting for the transfer to be credited to our account.
Confidential credit card data is processed exclusively by the banking circuit, with no data stored in any database, either of the company or the bank. The transaction is carried out securely by means of a secure, encrypted connection.
The display of VAT in the shopping cart depends on the billing and shipping data. Once the data is entered it will be charged or excluded:
– for EU individuals and Italian VAT numbers, is charged and the total tax is displayed in the shopping cart;
– for EU VAT-registered companies registered with the VAT Electronic Data Exchange System (V.I.E.S.) operating under reverse charge, it is not included as VAT is paid in the country of invoicing;
We currently only ship to EU countries, where duty and excise will not be charged.
May request a return for reconsideration for any reason whatsoever, without justification and at no charge to him, for 14 days after taking possession of the ordered goods, as per European regulations. He may of course request the return of any damaged or nonconforming products.
However, it is not possible to request the return of food products that are no longer intact.
We will take care of the replacement of the defective or damaged goods, with all expenses (return of the order and resending) fully borne by us.
In case of return for second thoughts, the burden of returning the goods to our warehouse is borne by the Customer.
For all our 1 kg blends, we use only Italian grains, carefully selected with specific machinery and we decorticate them before grinding them. This last operation guarantees the absence of contaminated residues.
All our products should be stored in a cool, dry place away from sources of infestation.
We have strengthened our distribution in the best chain stores in central and northern Italy. If you need more information, you can contact us at the following address: [email protected].
Yes, you can download the pdf catalogs in the respective sections: ‘family lines’ and ‘professional’.
Shelf-life literally means ‘shelf-life’ and is used to indicate the commercial life of the product, that is, the time between production and consumption of the product without any health risk to the consumer. Our blends are packaged in a protective atmosphere to ensure a longer shelf life.
The Management of Molini Spigadoro S.p.A. believes that Customer satisfaction is the priority element to increase the Quality and improvement of its products. In addition, it believes that the involvement of all Personnel is fundamental for the implementation of a Quality Management System and for Food Safety, quality, legality and authenticity of products in order to maintain a high standard of hygienic sanitation and food safety for the products obtained within its structure.
In order to meet the needs and expectations of the Customer, Interested Parties and to improve the Quality of its products, the Management is committed to:
- Raise awareness of all Personnel on the needs of the Customer, Interested Parties and the issues of Food Quality and Safety Culture by focusing on the issues of legality and authenticity of products through continuous and targeted training, also aimed at raising awareness of all operators on business ethics;
- Address and disseminate to all staff the principles of Food Quality and Safety legality and authenticity of products to increase the level of guarantee of hygienic and sanitary quality of the facility and productions;
- Ensuring flexible management of all processes and systematically implementing effective actions for the continuous improvement of the QMS and Food Safety through the implementation of preventive and corrective actions, analyzing the results of Part I, II and III audits, analyzing target data, and periodically reviewing the QMS and Food Safety using, for the latter, the HACCP method based on the Codex Alimentarius (new publication Rome, 2023) and by constantly keeping under review the applicable standards and laws also through the continuous revisions of voluntary standards aimed at the concepts of food safety, quality, legality and product authenticity.
- Facilitate internal and external communication with the Customer and Suppliers in order to develop greater awareness with respect to maintaining and improving Food Safety and Quality requirements, focusing on the concepts of legality and authenticity through specific risk analysis along the supply chain.
- Define the duties and responsibilities of all Molini Spigadoro S.p.A. operators to keep under control the management of the processes necessary for the operation of the QMS, Food Safety and environmental and sustainability issues;
- Ensure the use of non-GMO raw materials in accordance with current regulations.
Respect for the Environment in its various forms of impact is a commitment that this Directorate adds to the others.
Especially the reduction of water and energy consumption and waste generation.
The priority objective of Molini Spigadoro S.p.A. is to consolidate its reference position in the production of flours with high technological performance, through constant technical-plant evolution in full compliance with environmental and safety issues in the workplace and continuous monitoring of the characteristics of the product made, guaranteeing the Food Safety, quality, legality and genuineness of its productions.
Achieving this goal requires that the ability to produce products that meet the needs and expectations of Customers in terms of:
- Obtaining the established quality at an appropriate price.
- High attention to the food safety characteristics of the products made.
- Compliance with laws(Legality) and industry standards.
- Compliance with the specifications(authenticity).
- Flexibility in delivery capabilities.
- High after-sales service component.
The type of customers supplied by Molini Spigadoro S.p.A., are users (food industries, artisan bakeries, pizzerias….) and wholesalers for bulk product and 25 kg bags, large-scale retail, retail and online sales for 1 kg and 500 g products.
Each production and management process is developed and continuously improved according to both quality and Food Safety requirements, as well as full compliance with due diligence in preventing health and safety hazards to workers, and reducing the environmental impacts of the plant.
Molini Spigadoro S.p.A. intends to confirm its strategy oriented towards identifying the expectations and opportunities of the Italian market, correctly describing the qualifying performance of the products/services offered, as well as maintaining a Management System for Quality and Food Safety, legality and authenticity of the finished product that complies with the requirements of UNI EN ISO 9001:2015, the BRC and IFS Standards in their most recent versions, the new version of the Codex Alimentarius and the mandatory legislation (including BAT 1 of Commission (EU) 2019/20131).
All this necessarily involves the active involvement of all personnel who perform and verify activities having influence on the Quality and Food Safety of the products produced and the Environment.
Therefore, the individual employee must be enabled to understand and be able to properly perform the tasks entrusted to him or her, without wasting resources, gathering, comparing and using every idea that leads to improvement; he or she must also be personally responsible for the Quality of his or her work by engaging in the acquisition of the knowledge necessary for proper performance within the scope of his or her activity, as codified by the Company. In addition, the involvement of all personnel on the application of a risk-based thinking approach is aimed at planning and implementing actions to deal with risks and opportunities, which arise as a result of a favorable situation to the achievement of an expected result, that occur or may occur in the application of Management Systems, as well as for the achievement of business objectives.
Appropriate objectives for Quality and Food Safety and Environment, measurable and consistent with the above, are established and recorded on the Improvement Plan and reviewed annually at the Review. At this time, Management reserves the right to verify the proper implementation of the Quality Policy, evaluating the feedback derived from appropriate indicators and adjusting the objectives to be pursued accordingly.
This document is both the management’s statement of intent and the communication and engagement tool for all staff.
Bastia Umbra, there 02/08/2023
The President Francis Zeppadoro
